Managers should make a decision before identifying the problem and collecting relevant evidence.

### Why this is right The course presents problem identification and evidence gathering as steps that precede analysis and a decision. Acting first risks an arbitrary or poorly supported choice. ### The concept A structured decision process identifies the issue, gathers relevant data, analyzes it, draws conclusions, and evaluates alternatives. Evidence does not guarantee a perfect decision, but it makes the reasoning more disciplined and allows the manager to compare choices. ### The other options - **True**: this reverses the decision process. It may feel faster, but it encourages a choice unsupported by a defined problem or evidence. ### Remember Define the problem and examine evidence before selecting an action.