Refund Policy
Last updated: Oct 13, 2026
Thank you for using myBenkio. We appreciate your trust in our learning platform and services. We want to ensure you have a rewarding experience while using our products, including subscriptions, campaigns, and referral programs. This Refund Policy outlines our policies regarding refunds for subscriptions and disputes related to campaign rewards and referral earnings.
1. Subscription Refunds - 14-Day Money-Back Guarantee
If you are not 100% satisfied with your subscription purchase, you can request a full refund within 14 days from the purchase date. This applies to both monthly and yearly subscription plans. Refunds are processed to the original payment method used at the time of purchase. After 14 days, subscription fees are non-refundable except in exceptional circumstances at our discretion.
2. Conditions for Subscription Refund
To be eligible for a subscription refund, you must: provide proof of purchase (receipt or transaction ID), request the refund within 14 days of purchase, not have violated our Terms of Service, and not have received excessive value from the Service (e.g., completed multiple courses, used significant AI features). Refunds will be processed within 5-10 business days to the original payment method. Processing fees may apply in certain cases.
3. Campaign Rewards and Prizes
Campaign rewards (including referral bonuses, prize campaign prizes, ambassador program earnings, and event campaign rewards) are generally non-refundable once awarded. However, we reserve the right to revoke rewards if: fraud or abuse is detected, eligibility requirements are not met, campaign rules are violated, or technical errors result in incorrect reward calculations. Revoked rewards will not be refunded, but we may correct errors and award correct rewards where applicable.
4. Referral Program Disputes
Referral rewards are calculated based on verified conversions and are subject to our referral program terms. Disputes regarding referral rewards must be submitted within 30 days of the reward calculation. We will investigate disputes and may adjust rewards if errors are found. Referral rewards that have been paid out are generally non-refundable, but we may recover fraudulent or incorrectly calculated rewards. Pending referral payouts may be cancelled if eligibility cannot be verified.
5. Subscription Cancellation
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to premium features until the end of your paid period. Cancelled subscriptions are not eligible for refunds unless cancelled within the 14-day refund period. No partial refunds are provided for unused portions of subscription periods.
6. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your payment provider, we reserve the right to suspend or terminate your account pending resolution. Chargebacks may result in account suspension and may affect your eligibility for future campaigns and referral programs. We encourage you to contact us directly at [email protected] to resolve payment issues before initiating a chargeback.
7. Exceptional Circumstances
We may consider refunds outside the standard 14-day period in exceptional circumstances, including: technical issues that prevent you from using the Service, billing errors on our part, duplicate charges, or other circumstances at our sole discretion. Requests for exceptional refunds must be submitted with detailed explanations and supporting documentation. Decisions on exceptional refunds are final.
8. How to Request a Refund
To request a subscription refund, please contact our support team at [email protected] with: your account email, proof of purchase (receipt or transaction ID), reason for refund request, and any relevant details. For campaign reward disputes, include: campaign name, reward details, reason for dispute, and supporting evidence. We will respond to refund requests within 5 business days and process approved refunds within 5-10 business days.
9. Non-Refundable Items
The following are non-refundable: campaign rewards and prizes (once awarded), referral earnings (once paid out), used subscription periods (partial refunds not available), services already consumed (AI features, content processing), and items purchased through third-party payment processors (subject to their refund policies).
10. Refund Processing
Approved refunds will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your payment provider. You will receive email confirmation when your refund is processed. If you do not receive your refund within 10 business days, please contact us. Refunds may be subject to currency conversion fees or processing fees depending on your payment method.
11. Contact Us
If you have any questions about our Refund Policy, wish to request a refund, or need to dispute a campaign reward, please contact us at [email protected]. We aim to respond to all refund requests within 5 business days.