Support
Stuck on something in the app or on mybenkio.com? Send us an email and a person will read it and write back. This page covers the questions we get most often.
1. How to reach us
Email [email protected] from the address on your account. If you are not sure which address that is, tell us the name you signed up with. It helps if you include your school or university when the problem is about a course or the leaderboard, what you tapped, what you expected and what happened instead, and a screenshot if you can take one.
2. I cannot sign in
On the sign-in screen, choose Forgot password and we will email you a link to set a new one. If you signed up with Google or Apple, sign in with that button instead. Still locked out? Email us.
3. Deleting my account
You can delete your account from the You tab in the app or from Settings on the website. The steps are at mybenkio.com/delete-account.
4. Plans, billing and refunds
Paid plans are managed on mybenkio.com. For a charge you do not recognise or a refund request, email us with your account email and the receipt. Our Refund Policy at mybenkio.com/refund lists the time limits.
5. Leaderboard and prizes
How ranks are worked out and how winners are paid is written down at mybenkio.com/prize-rules. If you think your rank is wrong, email us with your school or university and the week you mean.
6. Reporting a material or a comment
If a course material breaks your copyright, or a comment is abusive, email us with the course name and what you want taken down. In the app you can also tap the three dots on a comment to report it or block the person.