Which item belongs in a strategy action plan according to the document?

### Why this is right The action plan should cover additions and improvements needed to deliver the strategy. The document distinguishes these from routine maintenance activities, which do not need to be listed unless a specific change is required. ### The concept An action plan directs organisational attention to work that advances strategic outcomes. It may include staff training, assessments, technology projects, tests, and measures. The plan should be documented and distributed, and may also be stored separately for easier access. ### The other options - **B. Every routine maintenance task performed by technical staff**: routine maintenance is not the focus of the strategic action plan. - **C. A complete catalogue of all existing policies, whether or not they need change**: only a policy change specifically identified as necessary would be a relevant action. - **D. Only technical tasks, with no organisational or staff activities**: the example includes training, risk processes, metrics, and specialist skills as well as technology. ### Terms - **Action plan**: a documented set of activities intended to deliver strategic aims. ### Remember Include strategic improvements, not an inventory of routine work.