Care Ltd's action plan should include routine maintenance activities even when they do not represent additions or improvements.

### Why this is right The document says the action plan should cover additions and improvements, not routine maintenance. A specific maintenance-related change may be included if it has been identified as necessary, but routine work does not need to be listed simply because it occurs. ### The concept A strategy action plan is meant to focus attention on work that delivers strategic outcomes. Listing every ongoing task can obscure priorities and make the plan less useful. The plan should identify areas requiring action and may include high-level activities that are later developed into projects. ### The other options - **The statement is false**: routine maintenance without a strategic improvement is outside the action plan’s stated focus. ### Terms - **Routine maintenance**: recurring work that keeps systems operating, rather than a new strategic improvement. ### Remember Distinguish ongoing operations from changes required to deliver the strategy.